Return Policy

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • Returns are subject to restocking fees of 15% – 30% of the purchase price and return shipping fees.
  • Shopping during the holidays can be stressful. That’s why we’re offering the Extended Holiday Return Policy and the Extended Holiday Replacement-Only Return Policy for certain products. To determine if a product is covered by the Extended Holiday Return Policy or the Extended Holiday Replacement-Only Return Policy, please check the Warranty & Returns tab on the item’s product page.
  • If you have any questions or comments about this policy or about iPhone privacy practices, please email us at
  • If you are returning because of a manufacturing defect, that will fall under AppleCare. The same rules apply except you’ll have the option of a replacement iPhone or a refund.